Refunds/Cancellations

At DSW SmartFabrik (OPC) Pvt. Ltd., we understand that sometimes circumstances change and you may need to cancel or return your purchase. We strive to provide a hassle-free experience for our customers, and our refunds/cancellations policy is designed to ensure your satisfaction.

Cancellation Policy:

If you wish to cancel your order, please contact us Phone: +917827726841 or Email: smartfabrik2023@gmail.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled. In such cases, you may need to follow our returns policy outlined below.

Returns Policy:

If you are not completely satisfied with your purchase, you may be eligible for a return. Please follow these guidelines:

1. Notify our customer service team within 7 days of receiving your order.
2. Provide a valid reason for the return.
3. Ensure that the product is unused, in its original packaging, and in the same condition as when you received it.
4. Include all original accessories, manuals, and any other items that came with the product.
5. Return the product to our designated address within 14 days of receiving your order.

Once we receive the returned product and verify its condition, we will process your refund. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error.

Refund Process:

Refunds will be processed within 7 business days of receiving the returned product. The refund will be issued in the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, please follow our returns policy and place a new order for the desired item.

Exceptions:

Some products may not be eligible for return due to hygiene or safety reasons. These products will be clearly marked as non-returnable on our website. Additionally, customized or personalized products cannot be returned unless they are defective or damaged.

Contact Us:

If you have any questions or concerns regarding our refunds/cancellations policy, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.